The standard processing time for True Gemini Cosmetics orders will be packed and ready for courier pickup within 5-7 business days. Processing times may also be extended during holidays.

You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days hours for the provided tracking information to be updated.

Once you have received your order confirmation, it can take up to 5-7 business days to receive your shipping confirmation. This may also be extended during holidays.

DOMESTIC

• $10.00 Flat fee for Shipping to the Domestic Canada.

• All contiguous domestic orders are shipped via Canada Post/Canpar

• 3-10 business days once your order has been processed

• We do not offer expedited shipping at this time

Please note that True Gemini Cosmetics is not responsible for delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, air/ground transportation strikes/delays or transfers to international carriers. 

What if my order is never delivered or is stolen?

Please send an email to truegeminicosmetics@gmail.com and include your ORDER NUMBER in the subject line. 

What if my order is delivered damaged by the carrier?

Please send an email to truegeminicosmetics@gmail.com and include your ORDER NUMBER in the subject line and send a PICTURE of your damaged product.